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Privacy Notice



We recognise that protecting personal information is very important to you and that you have an interest in how we collect, use, store and share such information. We always respect our customers’ privacy and personal information and we take this matter very seriously. We have worked very hard to earn our customers’ trust and keeping it is our top priority. That’s why we comply with the obligations that are laid out under data protection laws.
This privacy notice sets out how we, as a data controller, will use and protect your information. We will use your personal information only for the purposes and in the manner set out in this privacy notice. We recommend that you read this privacy notice carefully.


Please note: you have the right to object to the processing of your personal data where that processing is carried out for our legitimate interests or for direct marketing purposes.


About Us


www.multiphone.net and its subsidiary sites (including www.multiphone.net.ve, www.solollama.com, www.yollamo.com and www.nopin.us) and any associated MultiPhone mobile applications, present and future (each the “Applications”) are operated by, and the top-up services (and any other services available on the Applications from time to time) (“Services”) are provided by, MultiPhone Company t/a MultiPhone (“MultiPhone”, “we” or “us”). MultiPhone is a registered business name of MultiPhone Lain America Company Copyright © 2019.


How can I get in contact with NOPIN?


If you have any questions about this cookie policy or any other queries or complaints, our customer care team is here to help – please contact us using one of the following options:
Email us: info@nopin.us
Live chat: www.nopin.us


NOPIN’s Privacy Notice

Personal data is information that identifies a person or can be used to identify a person. For us to provide our Services to you, we need to collect and process personal data about you. Without this information, we may not be able to provide our Services to you.

This privacy notice will apply to personal data about you collected by us through the Applications or otherwise. It also applies to any personal data you provide to us about your family or friends while using the Services in respect of which we are a data controller. You acknowledge that you have informed any such person that their personal data may be collected and processed by Nopin (by Multiphone) and made them aware of this privacy notice.

Any changes to Multiphone’s privacy notice will be posted clearly on our Applications.


What data does NOPIN collect?


We may collect and process the following data about you:
Contact Details : name; email address; telephone number; social media ID;
Payment Details : cardholder name; credit or debit card details (however, we only retain certain parts); chargeback information; billing address; Paypal ID;
Transaction Details : transaction amount and currency;
Electronic Identifying Details : IP address; SMS content; cookies; pixels; activity logs (e.g. user session recordings); online identifiers; device identifiers (e.g. the mobile device and/or the internet browser that you use) and geolocation data;
Correspondence and Complaints : any correspondence that you choose to send to Nopin (including complaints); any information you provide to our customer care team; any information you publish about Nopin (including on the app stores);
Transaction History : details of the transactions (including date and time and relevant service provider) you carry out on, and your visits to, the Applications.


If you choose to grant the mobile applications access to contact information through your device, we may collect this information, including names, telephone numbers, email addresses and social media identifiers. We use this information to help us deliver the Services to your family and friends in the most efficient manner and for the other purposes listed below.
For more information on the cookies we use, please see our Cookie Policy.


What kind of permissions are required on Mobile APP?


Multiphone gathers personal information from registered users including name, email, phone number and password. Multiphone also requires payment information (credit card or other payment method) for continuous use of Multiphone service.

All mobile Apps operated by Multiphone requires access to:

• Phone: App requires to make and manage phone calls to work.

• Contacts: App would like to access your contacts to let you choose a friend who you can call more easily. We do not store your contacts in any way on our servers.
• Location : App would like to use your current location to display it on the app.
• Microphone : App requires to use your microphone to transmit your voice for peer-to-peer calls. It is secure and private.

This information is essential to process transactions, manage user accounts, provide our services, communicate with users, protect users against credit card fraud, and ensure secure user access to account information at any time.

In addition, Multiphone requires transaction related information including the amount sent and the name and phone number of the recipient. We save this information with other transaction information such as transaction id and transaction date and time. This information is stored for future inquiries as well as secure and orderly management of our service.


How does NOPIN collect your personal data?


You provide us with your personal data when you register for, or use our Services. We may also collect personal data about you from third parties (e.g. in the event of chargebacks or through third party direct marketing services). We also collect information about you through your use of our Applications, your interactions with our customer care team and the transactions you carry out on our Applications. When you visit our Applications, your device and/or browser may automatically disclose certain information (such as device type, operating system, browser type, browser settings, IP address, language settings, dates and times of connection to an Application or other technical communications information), some of which may constitute personal data.


Why do we process your personal data and what is our legal basis for doing so?


We will also process personal data as is necessary to comply with any of our legal obligations. We will inform you in advance if we intend to further process your personal data for a purpose other than as set out above. We will also seek your specific consent if we carry out any processing of personal data that legally requires us to obtain such consent. You will have the right to withdraw such consent at any time.


Reason for processing personal data

Legal Basis for processing your personal data

To help you purchase the Services that you have requested and to process any payments, refunds or chargebacks connected with that Services request

The use is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering a contract. The use is also necessary for the purpose of our legitimate interests.

To deliver the Services that you have requested to the recipient of the Services

The use is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering a contract

To allow the recipient of the Services to request further Services from you

The use is necessary for the purpose of our legitimate interests

To contact you if it’s required in relation to the Services that you have sent or to reply to any communications that you might have sent us

The use is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering a contract

To provide you with information on products, services or promotions that might interest you

The use is necessary for the purpose of our legitimate interests

To notify you about any changes to the Applications or Services

The use is necessary for the purpose of our legitimate interests

To ensure that content on the Applications is presented in the most effective manner for you and your device

The use is necessary for the purpose of our legitimate interests

To provide you with customer care

The use is necessary for the purpose of our legitimate interests

For marketing analysis

The use is necessary for the purpose of our legitimate interests

For security, compliance, fraud prevention and accounting purposes

The use is necessary for compliance with our legal obligations. The use is also necessary for the purpose of our legitimate interests

To help improve our Applications and our Services

The use is necessary for the purpose of our legitimate interests


What happens if you do not provide us with your personal data?

If you do not provide us with your personal data or object to the use of certain personal data, we may not be able to provide the Services to you. We will tell you when we ask for information which is a contractual requirement or needed to comply with our legal obligations.


What Type of Cookies Do the Mobile Applications Use?


In addition to information explicitly provided by you, the MultiPhone mobile applications collect usage, behavioral, analytical and troubleshooting (crash reporting) information. This information includes Advertising Identifiers for both Android and iOS. These identifiers are used to identify how a user initially found the app (e.g. through which advertising campaign) and for app analysis purposes.

MultiPhone’s apps use Google Firebase Analytics and Crashlytics Crash Reporting to capture this information. Further information on Google Firebase can be found here https://firebase.google.com/, information on the type of data collected can be found here https://support.google.com/firebase/answer/6318039. General information on the Google Privacy policy can be found here https://policies.google.com/privacy.


Data Security

We have implemented appropriate technical and organisational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, and other unlawful or unauthorised forms of Processing, in accordance with data protection laws.

You are responsible for ensuring that any personal data that is sent to us is sent securely.


Where does NOPIN hold your personal data?

Your personal data is held by us on secure servers which are hosted by MULTIPHONE or by a third party hosting infrastructure company located within the USA.


Will NOPIN use your personal data for direct marketing purposes?

Where we have your consent to do so, we will use your personal data to send you information by SMS, email or app notifications relating to our products and services which may be of interest to you or similar products and services to those you have previously purchased from Nopin.


Changes to this privacy notice
We may update this privacy notice from time to time. If we make any material changes, we will notify you by posting a notice on our Applications and/or, where appropriate, sending you a notification



Last updated: 10/01/2020 3:12:35 PM E.T