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Sometimes there can be delays on the operator’s side. A top-up is usually sent to a phone number within a few seconds, after that when it has been successfully processed you should then receive your confirmation number.

If your top-up hasn’t been received within two hours, we recommend you contact the Local Operator directly.

Alternatively, you can contact our Customer Service Line USA (800) 503-8622who will contact them on your behalf. In order for us to be able to raise this query for you, we will need the following information from you, all of which can be found in your purchase history:

Confirmation ID
Date of the transaction
Phone number

Although we cannot guarantee a speedy response from the operator, we will do all that we can to ensure that your query is resolved.

Nopin will not charge you for a failed transaction.

There may be an authorization request that appears on your bank statement, however this will not be completed and the money remains in your account.

The authorization will be removed by your bank within 4 to 8 working days. If you need further details about when the funds will be released, please contact your bank directly.

Sometimes a number you are trying to top-up may not be in service, is incorrect or you have chosen the wrong operator. To avoid our customers receiving unnecessary charges, we try our best to verify numbers in advance and you won’t be charged should this happen.

We keep a record of all transactions you have sent. If you want to make the same payment again, click the Resend button in the Purchase History section of your Account Overview.

After you have entered the phone number and chosen an operator, you will be able to select a top-up amount. The cost of the top up will be displayed, showing  the cost of fees only if its aplied.